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However that setting has now completely disappeared. When I first changed this set up I enabled scan to computer in the printer settings online. However I cannot use the scan to computer option at all. This seems to have solved the printing problem. However I got frustrated with that so ended up re-setting the printer back to factory settings and then setting it up with a fixed IP address. For a while restarting our modem solved the issue. I've had an officejet pro 8600 plus for around a year now and on and off had connection problems for both printing and scanning. The next step will be returning the device for a refund, but before resorting to that, I am giving it a last chance, in (the unlikely) case there is something new I have not tried yet. The "Scan to Computer" feature of the 8600 always works on my Windows 7 laptop, after initial configuration.
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The HP Installer crashes before completing the installation (this is a latest symptom, apparently happening before unvoking the HP Setup Assistant, which still works fine)Īs already mentioned, I have tried all possible solutions, including software and firmware updates, Apple drivers, HP drivers (full featured software), clean (un)installations, followed by computer and printer restarts.The "Scan to Computer" option does not appear in the HP Utility screen (although occasionally, after random sequences of unistalling and installing the software, it reappears).The generic Scan function from System Preferences works (although in earlier times it did not, or it stopped working soon after invoking it).The print function has been working fine.The behavior of the device points to a software issue, since:
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However, in my case, no solution works, after several frustrating hours of trying to fix the issue, in Mac OS X Mountain Lion (10.8), or after upgrading to Maverics (10.9).